Returns, Refunds & Exchange
Return, Refund and exchange Policy
Thank you for shopping with LunaChic.in. We strive to provide you with high-quality fashion jewellery and exceptional customer service.
All sales are final. However, in the unlikely event that you receive a defective item (a clear unboxing video is required) or an item that does not match your order, an exchange or refund will be offered. Kindly take the time to pick your order carefully. We do not offer exchanges or refunds for change of mind.
If your item is defective or does not match your order, please email us at shop.lunachic@gmail.com within 24 hours, with a photo of the received item and the reason for the return.
Please note you will be responsible for paying for the shipping costs for returning your item(s). We will ship out your replacement free of charge once only.
We will try our best to provide you with a fast resolution.
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.
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Kindly look into the terms & conditions for exchange/return –
- An unboxing video from the time of opening the POD packaging with our logo and bill. The video should be recorded from start to the end without any cuts or edits in between must be sent within 24 hours of receiving the package.
- Only after looking into this, return pickup will be initiated from our end.
- Do send the package in the same packaging.
- An exchange will be processed only after we receive the package, allow 8-10 business days.
- PLEASE NOTE : IF YOU FAIL TO RECORD AN UNBOXING VIDEO, THERE WILL BE NO ACTIONS/RESPONSE FROM OUR END.
Last updated: Aug 25 2024
LunaChic
www.lunachic.in