FAQ's

Welcome to LunaChic! We've compiled some frequently asked questions (F&Q) to help you learn more about our products and services. If you have any other questions or need further assistance, feel free to reach out to our customer support team.

1. Q: Why Luna Chic? 
    A: Our brand is all about offering trendy and stylish fashion jewelry that allows you to express your unique personality and elevate your look without breaking the bank.
2. Q: What materials are LunaChic's pieces made from? 
    A: Our jewelry pieces are crafted from a variety of high-quality materials, including stainless steel, brass, alloy, cubic zirconia, and various non-precious metals. Each product description will provide specific details about the materials used.
3. Q: Are LunaChic pieces hypoallergenic? 
    A: Yes, we understand the importance of wearing hypoallergenic jewelry. Our pieces are nickel-free and designed to minimize the risk of causing allergies or skin irritations.
4. Q: How do I find the right size for rings, bracelets, and necklaces? 
    A: To find your perfect fit, we have a size guide available on our website. You can refer to this guide to determine the appropriate size for rings, bracelets, and necklaces.
5. Q: What payment methods do you accept? 
    A: We accept a wide range of payment methods, including credit cards, debit cards, & UPIs. We ensure all transactions are secure and encrypted for your safety.
6. Q: How do you handle shipping and delivery? 
    A: We offer both domestic and international shipping options. Once we dispatch, our standard delivery usually takes 5-6 business days for domestic orders and 10-12 business days for international orders. 
7. Q: Do you provide gift wrapping or personalized messages for orders? 
    A: Yes, we offer gift wrapping services for an additional fee. During the checkout process, you can add a personalized message that will be included with your order.
8. Q: What is your return and exchange policy? 
    A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 5 days of delivery. Please review our Return & Exchange policy for more details on the process.
9. Q: How can I track my order? 
    A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.
10. Q: Can I cancel or modify my order after it's been placed?

           A. We Process orders quickly to ensure prompt delivery. If you need to cancel or  modify your order, please contact our customer support team immediately, and we will do our best to assist you.

Thank you for considering LunaChic. We hope these FAQs help you get started. Happy shopping!